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Telephone Mystery Shopping

A Versatile and Universal Telesales Tool

Who Utilizes Telephone Mystery Shopping Services?

BIG Ticket = BIG Returns
The revenue generated by just a handful of incremental sales per month can easily cost justify our telephone mystery shopping services

Commercial Office Leasing - Audio Case Study: "The $5-figure Profit Gap"
Corporate Housing and Leasing
Mortgage Companies
Automobile Dealerships
Funeral Homes
Financial Services
Health Care: Hospitals, Insurance, Long Term Care

HIGH Volume = HIGH Returns
Telephone mystery shopping services easily provide rapid ROI in industries that compensate for lower revenues per sale with a higher volume of sales.

Weight Loss Centers - Audio Case Study: "The $75K Profit Gap"
Furniture Rental
Heating & Air Conditioning
Car Maintenance: Oil Change, Tires, Repairs
Health Clubs
Franchises: National, Regional & Local
Travel & Hospitality: Hotels, Cruises, etc.
Cable TV, Phone & Internet
Restaurants

Call Centers
Telephone Mystery Shopping is ideal as a stand-alone telesales tool for call centers. It is also a synergistic supplement to your inbound or outbound call center's existing quality monitoring, quality assurance and call audit. practices.

Inbound Call Centers - Audio Case Study: "$3,500 Lost Opportunity Recovery"
Outbound Call Centers

Tele-proficiencies Go Far Beyond Telesales
Here are some examples of telephone mystery shopping applications that may not be so obvious.

PBX/Switchboard - Audio Case Study: "$250K Profit Gap"
Referral Services
Answering Services
Tech Support Hot Lines
Emergency Services


Call for info on inbound and outbound telesales enhancement programs including mystery shopping, pre-employment tests and team training
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