Telephone Mystery Shopping

A Versatile and Universal Telesales Tool

Who Utilizes Telephone Mystery Shopping Services?

BIG Ticket = BIG Returns
The revenue generated by just a handful of incremental sales per month can easily cost justify our telephone mystery shopping services

►Commercial Office Leasing - Audio Case Study : "The $5-figure Profit Gap"
► Corporate Housing and Leasing
► Mortgage Companies
► Automobile Dealerships
► Funeral Homes
► Financial Services
► Health Care: Hospitals, Insurance, Long Term Care

HIGH Volume = HIGH Returns
Telephone mystery shopping services easily provide rapid ROI in industries that compensate for lower revenues per sale with a higher volume of sales.

► Weight Loss Centers - Audio Case Study: "The $75K Profit Gap"
► Furniture Rental
► Heating & Air Conditioning
► Car Maintenance: Oil Change, Tires, Repairs
► Health Clubs
► Franchises: National, Regional & Local
► Travel & Hospitality: Hotels, Cruises, etc.
► Cable TV, Phone & Internet
► Restaurants

Call Centers
Telephone Mystery Shopping is ideal as a stand-alone telesales tool for call centers. It is also a synergistic supplement to your inbound or outbound call center's existing quality monitoring, quality assurance and call audit. practices.

► Inbound Call Centers - Audio Case Study: "$3,500 Lost Opportunity Recovery"
► Outbound Call Centers

Tele-proficiencies Go Far Beyond Telesales
Here are some examples of telephone mystery shopping applications that may not be so obvious.

► PBX/Switchboard - Audio Case Study: "$250K Profit Gap"
► Referral Services
► Answering Services
► Tech Support Hot Lines
► Emergency Services