small teams...Exponential results!
Synergy (n) – The interaction of two or more people so that their combined effect is greater than the sum of their individual effects.
Our Sales Synergy Sessions™ leverage the talents of each member of an inbound or outbound telesales, sales, telemarketing or lead generation team. What makes them so powerful is that, guided by a teleXpertise telesales expert, the team critiques a recent sampling of recorded calls. These are not staged calls or awkward role plays.
At the conclusion of each recorded call, a lively and interactive group critique ensues. Our telesales expert ensures the critique goes beyond the fluff and touchy-feely feedback that undermines most critiquing efforts. Our clients refer to it as a "direct but non-threatening" learning environment.
Even though a teleXpertise telesales expert facilitates the process, your employees will become equal partners in creating a dynamic and synergistic sales learning environment. It is not uncommon for a participant to generate more business within the first few calls they handle immediately following the Sales Synergy Session!
Every Sales Synergy Session is digitally recorded and provided to you on a CD or DVD. This will help you build a priceless library of expert telesales content for future generations of employees to benefit from.
Synergistic! Results - Building teams. Building confidence. Building profits.
Real Calls - Listening to real inbound or outbound calls ensures that the content of each session will be current, practical and actionable; not stale and theoretical. This is not stale Call Center 101 content.
Reduced Training Time - Gaining multiple perspectives via group feedback on the same call helps reduce training time. Additionally, the increased concentration of practical training content accelerates the learning curve. Less training time means more call handling.
More calls being handled by more skilled employees. All of which contributes to more leads, sales and revenues. Whether you work in a call center or not, concentrated training time leads to a healthier bottom-line.
Team Building - Studies prove that learning is more immediate in participant-intensive workshop environments. When participants realize they are playing an active role in helping each other succeed, their confidence and performance increases. This leads to synergistic "team building" dynamics.
Improved Employee Retention - "We spend too much time in meetings!" Have you heard that complaint before? The richness of the training content delivered in our Sales Synergy Sessions reduces training/meeting time. This improves employee satisfaction and
employee retention rates. Morale is infectious, especially in densely populated environments like inbound and outbound call centers.
More Income - For everyone who attends!